Shipping & Delivery Policy
Effective Date: 5 September 2026
At Skin Bunny, we are committed to processing and delivering your Korean skincare products safely, securely and as quickly as reasonably possible.
Please read the following Shipping & Delivery Policy before placing your order.
1. Delivery Area
Skin Bunny currently provides delivery services within Sri Lanka.
Delivery availability may vary depending on the location and the courier service available in your area.
If we are unable to deliver to your selected address, we will contact you using the contact details provided with your order.
2. Order Processing
Orders are normally processed after successful confirmation of the order and payment, where applicable.
Orders are generally prepared for dispatch within 1–2 business days.
Orders placed on weekends, public holidays or outside our normal operating hours may be processed on the next business day.
During promotional campaigns, festive seasons or periods of unusually high order volume, processing may take longer than usual.
3. Delivery Time
Estimated delivery times within Sri Lanka are:
* Colombo and surrounding areas: approximately 1–3 business days.
* Other areas in Sri Lanka: approximately 2–5 business days.
* Remote areas: delivery may take additional time depending on courier coverage.
These are estimated delivery periods and are not guaranteed delivery dates.
Delivery may occasionally be delayed because of weather conditions, public holidays, courier disruptions, incorrect addresses, security restrictions, unforeseen circumstances or other factors outside Skin Bunny’s reasonable control.
4. Shipping Charges
Applicable delivery charges will be displayed or communicated to the customer before the order is confirmed.
Shipping charges may vary depending on:
* Delivery location.
* Order size or weight.
* Courier service.
* Promotional offers or free-delivery campaigns.
Any applicable delivery charge will be communicated clearly before the customer completes the purchase.
5. Order Confirmation
Once your order has been successfully placed, Skin Bunny may provide an order confirmation through the contact details supplied by the customer.
Customers should carefully check their:
* Name
* Telephone number
* Delivery address
* Email address, where applicable
* Ordered products
Customers are responsible for providing accurate delivery information.
6. Tracking
Where a tracking facility is available, Skin Bunny may provide the customer with the relevant tracking information after the order has been dispatched.
Customers can use the tracking information to monitor the progress of their delivery.
7. Delivery Attempts
Our courier partner may attempt to contact the customer before or during delivery.
Customers should ensure that someone is available to receive the package at the delivery address.
If delivery cannot be completed because the customer is unavailable, provides an incorrect address or does not respond to the courier, additional delivery arrangements may be required.
Additional delivery charges may apply where a second delivery attempt is required due to circumstances attributable to the customer.
8. Incorrect Delivery Information
Skin Bunny is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
If you notice an error in your delivery address after placing an order, please contact Skin Bunny as soon as possible.
We will try to update the delivery information before dispatch, but we cannot guarantee that changes can be made once an order has been dispatched.
9. Delayed Deliveries
Skin Bunny aims to dispatch and deliver orders within the estimated timeframes stated above.
However, delivery times may be affected by circumstances beyond our reasonable control, including:
* Severe weather.
* Natural disasters.
* Public holidays.
* Courier service disruptions.
* Road closures or transportation delays.
* Incorrect or incomplete delivery information.
* High order volumes.
* Other unforeseen circumstances.
If your order is significantly delayed, please contact Skin Bunny so that we can assist with tracking and follow-up.
10. Lost or Missing Packages
If your order is shown as delivered but you have not received it, please contact Skin Bunny as soon as possible.
We may contact the courier service to investigate the delivery.
Customers may be asked to confirm their delivery address and provide any relevant information required for the investigation.
11. Damaged Packages
We take reasonable care when packing skincare products for delivery.
If your package arrives visibly damaged, please take photographs of the package and products before opening or immediately after opening, where possible.
Please contact Skin Bunny within 48 hours of receiving the order with:
* Order number.
* Photographs of the package.
* Photographs of the damaged product.
* A description of the issue.
We will review the matter and provide an appropriate solution where the damage is confirmed to have occurred before or during delivery.
Please refer to our Refund & Return Policy for further information.
12. Product Packaging
Skin Bunny makes reasonable efforts to package Korean skincare products securely for transportation.
Customers should inspect their package when received and contact us promptly if there is any apparent damage, leakage or other delivery-related issue.
13. Multiple Products in One Order
Where an order contains multiple products, Skin Bunny may dispatch the products together or separately depending on stock availability, packaging requirements and logistics.
If an order is shipped in multiple packages, customers may receive separate delivery notifications.
14. Out-of-Stock Products
If an ordered product becomes unavailable after an order has been placed, Skin Bunny will contact the customer and may offer:
* An alternative product.
* A revised delivery arrangement.
* Store credit, where applicable.
* A refund for the unavailable product.
The appropriate option will be discussed with the customer.
15. Delivery During Promotions and Festive Seasons
During special promotions, discounts, festive periods and major sales events, order volumes may be significantly higher than normal.
As a result, processing and delivery may take longer than our standard estimated timeframe.
Skin Bunny will make reasonable efforts to process orders as quickly as possible.
16. Customer Responsibility
Customers are responsible for:
* Providing a complete and accurate delivery address.
* Providing an active telephone number.
* Being available to receive the order.
* Following courier delivery instructions.
* Checking the package upon delivery.
Skin Bunny cannot be responsible for delays caused by incorrect information supplied by the customer.
17. Delivery Refusal
If a customer refuses delivery without an approved reason, any resulting return or additional delivery costs may be charged to the customer where permitted by applicable law and the circumstances of the order.
Any refund, if applicable, will be handled in accordance with our Refund & Return Policy.
18. Contact Us
For delivery enquiries, order updates or assistance with a delayed or damaged package, please contact:
Skin Bunny – Korean Skincare
Phone / WhatsApp: +94 77 713 2058
Please include your order number when contacting us regarding an existing order.
19. Policy Updates
Skin Bunny reserves the right to update this Shipping & Delivery Policy from time to time.
Any updated version will be published on this website with the revised effective date.
20. Applicable Rights
Nothing in this Shipping & Delivery Policy is intended to exclude or restrict any rights or remedies available to customers under applicable Sri Lankan law.
Last Updated: 5 September 2026