Return & Refund Policy
Thank you for shopping with Skin Bunny. Your trust means everything to us, and we want to ensure a smooth experience. Please review our Return & Refund Policy before placing your order. By shopping on SkinBunny.lk, you agree to the terms below.
General Policy
- All sales are final — orders placed through SkinBunny.lk are non-refundable.
- Please read product descriptions and ingredient details carefully before purchasing.
Damaged, Faulty, or Incorrect Items
If you receive a damaged product, a faulty item, or the wrong product:
- Contact us within 3 days of receiving your order.
- Share your order number, name (as on invoice), and photos of the item.
- The product must remain unused, unopened, and in original packaging.
Once verified, we will arrange a replacement or an alternative solution. Our Customer Care
team will get back to you within 1 working day with instructions.
Return Eligibility
To qualify for a return:
- The item must be in the same condition you received it.
- It must be unopened, unused, with tags intact, and in the original packaging.
- A receipt or proof of purchase is required.
To begin a return, email support@skinbunny.lk or WhatsApp us at +94 77 7132 058. Returns
must be handed over to the courier in the original packaging.
Missing Items
If your order is missing an item:
- Contact us within 3 days of delivery.
- Share photos of the items received and the invoice, along with your order number.
- We will promptly arrange a replacement or refund.
Non-Returnable Situations
The following are not covered under this policy:
- Skin Reactions or Allergies → Please review product details and ingredients carefully before purchase. Always patch test first.
- Product Ineffectiveness → Skincare results vary; outcomes mentioned in product descriptions are not guaranteed.
- Dislike of Product/Fragrance/Color → Preferences may differ, and exact shades can vary slightly from photos.
- Mistaken Purchase → Orders placed incorrectly cannot be refunded or exchanged.
Order Cancellation
Card / Bank Transfer / Cash on Delivery Orders:
- We usually hand over packages to the courier within 1 working day.
- Once dispatched, cancellation is not possible. Please inform us immediately if
- you wish to cancel.
Delivery Delays
- We aim to dispatch all orders within 1 working day.
- If dispatch is delayed by more than 3 working days, you will be eligible for a full
- refund
Contact Us
- For support or questions:
- Email: support@skinbunny.lk
WhatsApp: +94 77 7132 058 - We’ll respond according to the priority of your request. Thank you for choosing Skin Bunny —
we’re here to care for your skin with love and authenticity.